Your Privacy Matters to Us
We've built didihub around your trust. This privacy policy shows exactly how we collect, use and protect your personal information when you open an account, deposit via DANA...
How We Handle Your Information
When you join didihub, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. We use encryption and industry-standard security measures to protect your data. Your personal information is never sold to third parties. We comply with Indonesian data protection standards and only share information with payment processors and regulatory bodies
where local law permits. You can request access to or deletion of your data at any time through your account settings or by contacting our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why Your Privacy Is Safe With Us
Encryption Standard
All data transmitted between your device and our servers uses TLS 1.2 encryption. Your DANA, OVO, GoPay and QRIS details are tokenized and never stored in plain text on our systems.
Regular Audits
We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities. Third-party auditors verify our compliance with data protection standards across Indonesia.
Limited Access
Only authorized staff can access your personal information, and only when needed to process your account or payment. All access is logged and monitored for suspicious activity.
Payment Compliance
We partner with certified payment processors for DANA, OVO, GoPay and QRIS transactions. Each processor meets PCI DSS standards and Indonesian financial regulations for data handling.
Transparent Policies
This privacy policy is written in plain language, not legal jargon. We explain what we collect, why we collect it and how long we keep it. You can update this policy anytime.
Your Rights
You can request access to your data, correct inaccuracies, delete your account and opt out of marketing emails. We process all requests within 30 days and confirm completion in writing.
Consistency Across Our Platform
| Same Standards Everywhere | Whether you're on desktop, mobile or tablet, your data is protected by the same encryption and security measures. We don't lower our standards on any device. |
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| Unified Account | Your single didihub account works across live tables, slots and sportsbook. Your privacy settings apply to all sections—no separate policies for different lobbies. |
| Consistent Payment Security | DANA, OVO, GoPay and QRIS transactions follow identical security protocols. We don't treat one payment method differently from another in terms of data protection. |
| One Privacy Team | A single privacy officer oversees all data handling across didihub. You get consistent responses and the same level of care whether you contact us via email, chat or account settings. |
| Regular Updates | When we update this policy, the changes apply to your entire account immediately. We notify you of material changes and give you 30 days to review before they take effect. |
| Audit Trail | Every version of this policy is archived with dates. You can see what changed, when it changed and why. Transparency is built into how we manage privacy across the platform. |
| Feedback Loop | Your privacy concerns shape our policies. If you spot a gap or have a suggestion, email our team. We review all feedback quarterly and update our practices accordingly. |